Refund and Cancellation Policy
We thank you and appreciate your service or product purchase with us on offline or through our Website www.retailpos.co.in. Please read this policy and the Company terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you.
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Platform, however if, due to any reason, we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:-
- In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on Platform.
- Refund requests shall not be entertained after the work has been shared with you in the event of change of mind.
- Dissatisfaction claimed by the Client:This Section governs the procedure that will be followed when the Client is dissatisfied from the service provided by the Consultant under the Service Contract they both entered into and the client either wants to request a change of Consultant and/or wants to request refund of amount already paid to Consultant for completion of services. (a) non- completion of the relevant consultation by the Consultant in due time, (b) Professional is not responsive for a period of more than seven (7) calendar days from the date of contract.
- Request for change of Consultant:: If the client is dissatisfied from the service provided by the Consultant due to reasons mentioned in section 3.0, then Client shall write to Retail POS at info@uniprotech.co.in expressing the dissatisfaction giving reasonable reasons for such dissatisfaction. Retail POS Shall then convince the Consultant (“Disputed Consultant”) to perform the contracted service . Where Retail POS is not able to Convince the Consultant to compete the contracted service within fifteen(15) days from the date of complain received, Retail POS shall then post the job to other Consultants having expertise to complete the job in accordance to these terms and at the same contracted price at was initially agreed by the client with the Disputed Consultant. Further, where it is found that (a)Disputed Consultant was not responsive when Retail POS tried to reach him or her (b) Disputed Consultant’s service was actually found to be dissatisfactory due to reasons mentioned by the Client, then Retail POS shall at its sole discretion can decide to suspend the account of the Disputed Consultant from using the Retail POS site and the Service and shall waive the Client’s obligation to pay the Disputed Consultant
- Request for refund:Where the client is dissatisfied from the service provided by the Consultant due to reasons mentioned in section 3.0 and wants to request refund of payments already made to the Disputed Consultant then the Client shall write to Retail POS at info@uniprotech.co.in expressing the dissatisfaction giving reasonable reasons for such dissatisfaction. Retail POS will then attempt in good faith to work with both the Client and the Consultant for a period of upto Thirty(30) calendar days from the complain received Date to resolve the Grievance Matter. Where dispute is resolved within period, each of, the Client, Consultant and if relevant, Retail POS, will take agreed upon steps to execute agreed upon resolution. Where Client Service Grievance Matter is not resolved within Client Service Grievance redressal period, and then Retail POS shall take necessary steps to initiate refund from the Disputed Consultant. Where the Disputed Consultant does not refund the fees received under the Client Service Grievance Job within thirty(30) Calendar Days from the end of Client Service Grievance Date, Retail POS shall at its sole discretion decide to refund to the Client it’s payment within ten(10) Calendar Days from the end above mentioned thirty(30) Calendar Days. Such refund in no case shall exceed the maximum limit of the fees paid by the client. Further, Retail POS may at its sole discretion suspend the Disputed Consultant or any Consultant from using Retail POS site and the Service who fails on his or her part to provide agreed contractual service and/or refuses to refund the Client’s payment in due time.
- If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
- If the request for the refund has been approved by Platform, the same shall be processed and intimated to you via email. This refund process could take a minimum of 30 (Thirty) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.
We appreciate your interest and support and we welcome you to our community!
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